Virtual receptionist services - Never miss another customer call!
Offer supreme customer experience by using a virtual receptionist to answer all your calls.
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Why Choose Tringpartner For Your Virtual Receptionist Service?
Transform your most significant pain point to factors that drive business. Use the intelligent IVR system to provide a professional, friendly, and automated virtual answering service to all your customers and ensure consistent customer response.
Virtual Number
Track calls and auto-distribute them equally without any hardware setup using a virtual phone number.
Greeting Messages
Answer calls automatically and integrate multilingual automatic greetings both offline and online.
Call Distribution
Use the round-robin pattern to add calls to the queue, prioritize them, and route calls automatically.
Missed Call Assignments
Never miss a call. Convert every opportunity into business by improving the missed call response time.
24 X 7 Connectivity
Always be ready to answer customer calls. Route calls automatically or set self-service options out of business hours.
Features of a virtual receptionist
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Greet your customers automatically with pre-recorded voice messages, and use the inbuilt IVR menu system to respond to calls professionally in different languages.
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Offer immediate resolution to customer queries with the virtual receptionist recording and routing calls to the right department based on the user inputs.
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Use a virtual receptionist to manage all your inbound calls at half the price of a live receptionist, and say goodbye to agent training and operational costs!
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Record and monitor the performance of all your calls and analyze the quality with a virtual receptionist. Access the call logs and database from anywhere, anytime.
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No more missed opportunities. Schedule your virtual receptionist services to answer calls on your behalf and provide the right information after business hours.
Advantages of a virtual receptionist service
Increased Productivity & Performance
Use a virtual phone answering service to answer multiple calls simultaneously and provide a self-service menu to resolve basic customer queries instantly. Route calls to the right agents to improve lead conversion, performance, and productivity.
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Cost-effective Call Answering Services
Stay within your budget and reduce operational costs with a business phone answering service. Use the IVR program settings to enable a self-service menu, greet customers, offer instant solutions, and answer multiple calls simultaneously.
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Business Branding & Growth
Use the virtual receptionist to offer consistent customer solutions and keep them happy with instant responses. The business phone answering services let you respond to your customers' calls anytime from anywhere, even after your business hours.
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One-stop Global Solution
Finding a live agent to cater to a specific audience based on language can be time-consuming and costly. With virtual answering services and intelligent self-service menu options, it is now easy to get customer service across different languages.
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Reduced Effort & Time
Callers can now connect with the right agent in the right department using the self-service menu inputs during a call. A virtual receptionist helps you save time and effort and eliminate the need for manual interventions and unwanted call escalations.
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Testimonials
Sabuj Ghosh
Star Gym & Fitness
The app is really good. At a reasonable price, all features are available which helps for commercial purposes. I have never seen such an app like this. Thanks for making the app.
Pintu Giri
TRIPMAKE TRAVEL PVT LTD
The best and cheapest call management system, I am using for the last 1 year, I found the cheapest and best, and those who are confused must check their 6 months plan.
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Benher Issac
Concept Carton
Very good choice for the companies who wants monitor the inbound calls. User friendly interface and easy to navigate. Highly recommended.
What is a virtual receptionist service?
A virtual receptionist is an intelligent call answering service that uses an IVR system to route calls to the right departments automatically. It can run 24 X 7 and reroute the calls to specific departments, ensuring customer satisfaction and query resolution. With a virtual receptionist service on board, you can track and monitor call quality and performance anytime.
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How does virtual answering service work?
What if your business could answer all customer calls 24x7 without human intervention? That's what virtual answering services are best at. Automated menus and call transfers replace the manual act of answering calls and conveying information to the customer. A telephone answering service is enhanced with Interactive voice response (IVR) systems to customize menu options, handle specific requests, modify business hours, and so on.
Here's how virtual answering services work to meet customer satisfaction,
1. The virtual receptionist answers all incoming calls2. Transfers inbound calls to the correct employee or department
3. Present menus, submenus, or pre-recorded messages
4. Terminate the call in case of the absence of a response from the customer
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Picking the right virtual receptionist
Based on the business, the requirements for a virtual receptionist may differ. Successful customer interaction adds to the business branding and customer loyalty, so virtual answering services are the first gateway.
1. To pick the right virtual receptionist, we recommend you evaluate the availability of the below
features or functions in the business phone answering system.
2. Call screening and rerouting facility:- It can help you differentiate leads from spam calls and take
proper actions.
3. Outside business hour support: - The virtual receptionist must be able to offer basic services to the
customers on its own and handle appointments, provide answers to frequently asked questions, or activate
or deactivate certain services.
4. Multi-linguistic support: - With the ability to cater to customers beyond the boundary, a business
phone answering system can help you increase the number of global clientele.
5. Cost-effectiveness: - It shouldn't go beyond the cost of appointing human agents but provide relentless
services consistently.
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Factors to consider while choosing a virtual receptionist
Before contemplating how a virtual answering service may benefit your company or not, it's always best to evaluate the current situation at hand. As a business,
1. Do you have trouble answering or returning calls when out of the office or during business hours?
2. Are your customers complaining of inadequate customer service?
3. Is customer satisfaction hard to achieve?
4. Are calls getting rerouted to the wrong people, and are queries going unresolved?
Many companies are unaware of the benefits and features of a virtual receptionist. For example, a virtual
receptionist can close the lag in your customer service. If most of these have to do with a lack of
adequate, timely communication, then a virtual receptionist may be the best choice to regain customer
loyalty and build brand image.
Use of Virtual Receptionist (Buyer Persona)
The first line of brand-to-consumer interaction with most businesses is a phone call. Customers call for
reasons that range from queries to appointments and returns.
In a customer-centric market, downtimes or lack of conversation and engagement can impact their brand
impression. That's where virtual receptionists come in. They are call-answering services trained to sell,
answer questions, collect information, and engage with customers.
• Sales
• Support
• Technical Query
• Marketing
• Billing
• Product Returns
• Cancellations
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Industries benefiting from Virtual Receptionist
• Banks
• Lending Institutions
• Insurance Companies
• Real Estate Companies
• Telecom Companies
• Internet Providers
• Schools & Universities
• Specialized Examination Centers
• General Services
• Government Services
• Professional Couriers & Deliveries
• Airline Companies
• Travel Agencies & Ticketing Agents
• Dating & Entertainment Lines
• Luxury Brands
• Retail Chains
• Building & Construction Industries
• Hospitals & Clinics
• Pharmaceuticals
• BPO & Call Center Industries
• Telemarketers
• Surveying Companies
• Food Delivery Services
• Hotels & Resorts
• Bars & Restaurants
• Shopping Malls
Industries that use
Missed Call Solutions
include;
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