Automatic Parallel Ringing Solutions for Enterprises
Enable simultaneous ringing and answer every inbound customer call.
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Why Should You Consider Tringpartner as Your Parallel Ringing Service Provider?
Tringpartner helps you manage your calls efficiently and improve your team's productivity with intelligent IVR solutions and other cloud-based call-handling solutions. With a parallel ringing solution onboard, you will no longer miss customer calls.
Virtual Number
Track calls and auto-distribute them equally without any hardware setup using a virtual phone number.
Greeting Messages
Answer calls automatically and integrate multilingual automatic greetings both offline and online.
Call Distribution
Use the round-robin pattern to add calls to the queue, prioritize them, and route calls automatically.
Missed Call Assignments
Never miss a call. Convert every opportunity into business by improving the missed call response time.
24 X 7 Connectivity
Always be ready to answer customer calls. Route calls automatically or set self-service options out of business hours.
Features of Parallel Ringing Solution
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Distribute every inbound call automatically with the virtual number and ensure you answer every customer call.
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Get a virtual number, add your agent's number to the parallel ringing list, and start answering calls.
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Whenever a customer calls your virtual number, all your agent's numbers start ringing, reducing the chance of missed calls.
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Respond immediately to your customers with a virtual number, as one agent will quickly answer the calls.
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Use the automated self-service menu of the IVR system to provide answers to queries that do not require human interaction.
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Benefits of using a Parallel Ringing Solution
A look at the many benefits of a parallel ringing solution.
No More Missing Calls
A virtual number uses automatic call distribution to let you ring all your agents simultaneously as soon as a customer calls. It eliminates the chances of missing calls or leads, as one of the agents will quickly answer the calls.
Quicker Response Time
Simultaneous ringing reduces call wait times as one of the agents will start picking up the calls immediately. It increases customer response time, offering clients quick assistance and solution to their queries or issues.
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Enhanced Customer Experience
Most customers call businesses to resolve issues. An automated phone answering system helps the business answer calls instantly. An IVR number can provide answers to their basic requirements using self-service menus.
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Simplified Calling
Parallel ringing simplifies communication with customers, as whenever a customer calls, all phones in the group ring simultaneously until someone picks up. It reduces the individual agent's workload and improves team productivity.
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No Busy Dial Tone for Callers
When you use an IVR system to answer calls automatically, there is minimal chance of call waiting, missing, or failure. The simultaneous ringing allows one of the agents to answer the calls quickly, reducing the busy dial tone or waiting.
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Testimonials
Sabuj Ghosh
Star Gym & Fitness
The app is really good. At a reasonable price, all features are available which helps for commercial purposes. I have never seen such an app like this. Thanks for making the app.
Pintu Giri
TRIPMAKE TRAVEL PVT LTD
The best and cheapest call management system, I am using for the last 1 year, I found the cheapest and best, and those who are confused must check their 6 months plan.
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Benher Issac
Concept Carton
Very good choice for the companies who wants monitor the inbound calls. User friendly interface and easy to navigate. Highly recommended.
What is a Parallel Ringing System?
The parallel ringing Solution uses an incoming call distribution system like an IVR solution wherein incoming calls are redirected to all agents simultaneously. The parallel ringing stops once an agent picks up the call. A quicker response indicates a better customer experience and benefits a business that relies heavily on phone communication for customer acquisition.
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How Does a Parallel Ringing System Work?
The parallel ringing feature is an automatic call distribution system that uses a virtual number as a company's identity and routes all incoming calls through that number. Once configured, the IVR system will ring all the agents simultaneously so that one of the available agents answers it quickly. The ringing stops as soon as an agent answers the call. The process repeats for every inbound call.
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How to Choose the Best Parallel Ringing Solution?
The first step to choosing the best parallel ringing service is to evaluate your business requirements in detail. Parallel ringing solutions are best for businesses that sell multiple products or services and receive several inbound calls daily. Check out with the vendor what features and functions they provide. Evaluate and compare the offers from various vendors and decide on your budget and requirements. We always advise you to go to a provider that offers a subscription plan.
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Factors to Consider Before Choosing a Parallel Ringing Solution
1. Avoid using parallel ringing linked to external hardware. Opting for a Cloud-hosted solution reduces
initial operational costs and doesn't require as much maintenance.
2. The parallel ringing feature should have a simple learning curve, ensuring that almost anyone can
configure and use it quickly.
3. Besides automated call distribution, the parallel ringing service should also provide intelligent call
routing, text-to-speech, an automated self-service menu, etc.
4. A good parallel service provides 24*7 availability, making it easy for customers to clear their queries
anytime.
5. As a service itself, it should be able to offer a free demo and trial options, ensuring support over
calls, email and chat at all times.
People Who Use Parallel Ringing Service (Buyer Persona)
A parallel ringing service is essential to a business dealing directly with customers. For example, if
your firm receives multiple customer calls and queries, an automatic call distribution will quicken the
process of agent-client interaction. It, in turn, will help you build good client relationships and
increase the rate of customer conversions, ultimately leading to a better brand image and increased
overall efficiency.
The parallel Ringing feature comes in handy for:
• Sales
• Support
• Technical Query
• Marketing
• Billing
• Product Returns
• Cancellations
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Industries Benefiting from Parallel Ringing Services
Any organization can use a parallel ringing solution from a provider that offers customizable features and solutions. Introducing an incoming call distribution system improves customer communication by giving them a quicker response and a more premium experience. Beyond that, routing calls to all team members simultaneously ensures fair team participation and engagement. It acts as a catalyst for any industries that need to streamline agent performances and reduce excessive workloads. Furthermore, a parallel ringing solution contributes to maintaining the brand value, retaining existing clients and promises an expansion of the customer base.
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Industries That Use Parallel Ringing Services Include:
• Banks
• Lending Institutions
• Insurance Companies
• Real Estate Companies
• Telecom Companies
• Internet Providers
• Schools & Universities
• Specialized Examination Centers
• General Services
• Government Services
• Professional Couriers & Deliveries
• Airline Companies
• Travel Agencies & Ticketing Agents
• Dating & Entertainment Lines
• Luxury Brands
• Retail Chains
• Building & Construction Industries
• Hospitals & Clinics
• Pharmaceuticals
• BPO & Call Center Industries
• Telemarketers
• Surveying Companies
• Food Delivery Services
• Hotels & Resorts
• Bars & Restaurants
• Shopping Malls
Industries That Use
Parallel Ringing Services Include:
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