Strike the right conversations by rerouting your customers to the right agents
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TringPartner replaces all the traditional communication mediums for businesses with intelligent cloud-based interactive voice response systems. Accelerate your customer support with the best features in the industry.
Track calls and auto-distribute them equally without any hardware setup using a virtual phone number.
Answer calls automatically and integrate multilingual automatic greetings both offline and online.
Use the round-robin pattern to add calls to the queue, prioritize them, and route calls automatically.
Never miss a call. Convert every opportunity into business by improving the missed call response time.
Always be ready to answer customer calls. Route calls automatically or set self-service options out of business hours.
A glance into some of the many benefits of an IVR number for businesses.
Automatically handle large call volumes by distributing the calls to the available agents on time or adding them to the queue and informing them about the wait times, allowing you to streamline resource management and customer experience.
Customise the IVR settings to meet your business goals or offer direct access and advanced services to privileged businesses and customers. Add them to your list and identify them intelligently as they call, improving the overall experience.
Provide professional consistency and 24 x 7 support with an advanced IVR system. Connect with your customers any time as an IVR is 24 hrs accessible and provides self-service options, pre-recorded voice messages, and easy navigation to solutions.
Use a built-in curated list of music, text-to-speech options, or custom voice messages as you set up an IVR to enhance the user experience during hold times. Use these messages during wait-times or hold-times, or to greet and navigate the customers.
Use the IVR settings to route calls simultaneously to respective agents or departments for faster resolution or provide self-service options for customers to navigate through multiple menus and find solutions automatically.
An Interactive Voice Response system (IVR number for businesses) is an advanced technology that allows organisations to manage both inbound and outbound calls efficiently using pre-recorded voice messages or text-to-speech tools. It evaluates the keyboard inputs of the user to route the calls to the right resources effectively for optimal customer experience and satisfaction.
An Interactive Voice Response system (IVR for businesses) is an advanced automated phone solution used by organisations globally. An IVR system interacts with the callers using a preset menu and collects responses from their keypad inputs or voice responses. The IVR software can fetch information from the central database and trigger some actions like activation, deactivation, renewal, etc.
Before deciding on the best IVR service provider, you need to understand if your company needs an IVR service or not. You will be required to implement an IVR solution from a reliable IVR service provider, if you have multiple branches and clients from various parts of the country or if you provide multiple services or sell more than one product. You should definitely invest in IVR software if you have a strong online presence and social media accounts, and have multiple departments and wings to manage.
Now, once you have identified your requirements and are now set to get one, here is a detailed guide to help you choose the best system from the IVR service provider. Here is what you should do. The first thing to understand is whether you need an On-Premise IVR System or a Cloud-Hosted IVR System. In the case of a cloud-hosted IVR system, you don't need any hardware or infrastructure, whereas, for an on-premise IVR system, you may need some hardware and infrastructure based on the size of your solution.
1. Understand if the IVR service provider offers a multi-level IVR system where you have multiple hierarchy levels and elevations.
2. You should always opt for a cloud-hosted solution to reduce the initial operational expense and access it from anywhere.
3. It must be easy to set up, configure, and use, and it must even be easy for novices to learn quickly.
4. Intelligent call routing, text-to-speech conversions, automatic call recordings, alerts and notifications, etc., are very important features of an IVR system.
5. Incorporate a click-to-call button to make it easy for potential customers to make calls quickly.
6. An IVR service provider must give detailed reporting, free demo and trial options, dedicated support over calls, email, and chat, and 24 X 7 customer assistance.
An IVR system from a reputed IVR service provider is a must if you receive hundreds of customer calls and queries on various services. If you can't manage your agents or customer service departments efficiently, you should get an IVR solution immediately. If you handle the below operations and receive too many inbound calls, it's time for you to consult a competent IVR service provider and get the right solution. It can quickly boost your brand image, improve department efficiency, and reduce operational costs considerably.
• Technical Query
• Product Returns
Businesses of all types and sizes benefit from an IVR service provider as they can get a fully customized IVR solution to take their company to heights. An IVR solution can revamp the entire communication strategies and system of a company to its full potential. When you route calls to the right agent at the right time, you optimize the total efficiency of the customer support agents and departments. In addition to the basic features, an IVR service provider will give you advanced features like auto dialing feature, auto call recording, auto-answering, automatic online and offline greetings, call routing, etc., hence, helping your business take its efficiency to its peak level.
• Lending Institutions
• Insurance Companies
• Real Estate Companies
• Telecom Companies
• Internet Providers
• Schools & Universities
• Specialized Examination Centers
• General Services
• Government Services
• Professional Couriers & Deliveries
• Airline Companies
• Travel Agencies & Ticketing Agents
• Dating & Entertainment Lines
• Luxury Brands
• Retail Chains
• Building & Construction Industries
• Hospitals & Clinics
• BPO & Call Center Industries
• Surveying Companies
• Food Delivery Services
• Hotels & Resorts
• Bars & Restaurants
• Shopping Malls