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call management

Why should you choose Tringpartner as your Call Routing software provider?

Tringpartner enables your business to run phone operations effortlessly during business hours by routing calls intelligently with the help of an IVR solution. Tringpartner makes call routing simple and lets you prioritize the calls that boost your business.

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Virtual Number

Track calls and auto-distribute them equally without any hardware setup using a virtual phone number.

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Greeting Messages

Answer calls automatically and integrate multilingual automatic greetings both offline and online.

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Call Distribution

Use the round-robin pattern to add calls to the queue, prioritize them, and route calls automatically.

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Missed Call Assignments

Never miss a call. Convert every opportunity into business by improving the missed call response time.

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24 X 7 Connectivity

Always be ready to answer customer calls. Route calls automatically or set self-service options out of business hours.

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Admin App & Agent App

Use an interactive Admin app and Agent app to configure workflows and get quick summaries and reports.

Features of a Virtual Phone Number

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  • Dashboard
    Use the automatic call routing solution to route all the incoming calls based on a set of conditions like language, demography, etc.
  • Dashboard
    Customize the call routing in any specific order and workflow as you choose, making it convenient for your business requirements.
  • Dashboard
    Add your callers to the queue and update them with the queue position at intervals and offer them music to listen to until attended.
  • Dashboard
    Toggle calls manually or automatically based on the agent's availability or define and align business hours for customers to make calls.
  • Dashboard
    No more failed leads. Identify leads quickly with the call routing feature and assign the best agent or expert to convert them to business.
  • Dashboard
    Record every call you receive and make with the best call routing solution in India. Use the saved file for training for quality purposes.

Benefits of using a call routing service

A window into how your business can benefit from an effective call routing service.

Improved Customer Experience (CX)

The primary objective and goal of call routing software are to help organizations identify quality leads, resolve customer issues quickly, and improve customer experience. A technically-built call routing system will help you route calls to the right agents to offer a quick resolution. Improved FCR (First Call Resolution) is a prominent benefit of call routing.

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Reduced waiting time

We hate hold times and multiple escalations to managers who can't resolve issues. As customers, we need an immediate resolution to our queries and complaints. It is what a call routing software facilitates. With multi-level self-service menus and more, call routing software will be able to understand what customers need and what department or agent can offer reliable assistance quickly.

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Improves workforce management

With unorganised workflows and patterns, you would be wasting the time and energy of your resources. Get call routing software to streamline workforce utilisation and efficiency. By routing calls to the right agent or department, you will eliminate any unwanted interventions and calls. It also helps agents balance their workload and focus.

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Reduces Cost-Per-Interaction

What is more fascinating about a call routing solution is that it can eliminate the cost-per-interaction completely, and optimize staff utilisation. By efficiently routing the calls to the respective agent or department capable of offering reliable and quick resolutions, you will be reducing the opportunities to escalate calls or involve another person in this call.

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Enables perfect call-routing strategies

Call routing is done to ease the client communication and problem resolution process, and take the burden off the shoulders of the agents. With a reliable call routing solution, you increase agent efficiency, time utilization, customer interaction, and problem resolution times. You can design customizable call routing strategies for different departments to improve the call management process.

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Delivers the latest tech options

Use advanced technologies like AI to revamp your call management system. AI-powered call routing software gives you several features to increase the agent's efficiency and utilization and offers intelligent ways to improve customer service. The tech-enabled call routing solution can help you set self-service menus, offline messages, pre-recorded voice messages, etc.

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Testimonials

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Sabuj Ghosh

Star Gym & Fitness

The app is really good. At a reasonable price, all features are available which helps for commercial purposes. I have never seen such an app like this. Thanks for making the app.

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Pintu Giri

TRIPMAKE TRAVEL PVT LTD

The best and cheapest call management system, I am using for the last 1 year, I found the cheapest and best, and those who are confused must check their 6 months plan.

Dashboard

Benher Issac

Concept Carton

Very good choice for the companies who wants monitor the inbound calls. User friendly interface and easy to navigate. Highly recommended.

What is a call routing system?

A call routing system is a call management feature that helps you answer any volume of calls and redirect them to the right executive or department based on the inputs from the caller. Call routing allows businesses to connect customers to the right agents and help them resolve issues quickly, increasing the overall satisfaction and loyalty.

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How does a call routing system work?

Call routing software uses a virtual business number or an IVR system to route calls.It's a cloud-based system that accepts calls from customers. It then provides an automated self-service menu to collect caller inputs and then transfers the call to the right agent. The software has preset menus and settings that the business can customize. They can analyze the input and route the calls to the right department or put them in the queue. Thereby, answering any volume of incoming calls and serving the customer without delays.

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Picking the right call
routing service provider

Call routing systems are a necessity for businesses that have customer queries coming from multiple channels and sources. The right call routing service can boost your business performance and brand-customer interaction by providing a positive customer experience and metrics such as incoming call volume, call records, automated messages for outgoing calls, and other features.

Your business should be investing in a call routing system as it can streamline your workforce management considerably. Based on its integration with your workforce and the number of employees, your organization can choose a call routing service provider whose features align with your needs and requirements.

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Here are some tips to
consider,

1. Ensure that your call routing software offers different types of call routing such as round robin, regular, skill-based routing, and so on to ensure customers get connected to the right agent.

2. Opt for a cloud-hosted solution such that the initial operational expense is reduced and hassle-free access is ensured.

3. It must be easy to integrate with your existing setup or easy to start from scratch and learn, for beginners or experts.

4. Essential features such as automated menu navigation, professional greetings, and automatic call routing to name a few, must be present.

5. Shortcuts that help customers reach the right respondents and vice versa.

6. A call routing service provider must include features such as analytics, call recording, free trial, demo options, and dedicated support and customer assistance.

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Who can use call routing solutions? (buyer persona)

If you're an industry that regularly interacts with customers or has customers reaching out for self-help options for queries, complaints, and service renewals, call routing software is a must-have. At TringPartner, we believe that the right call routing solution boosts customer service and satisfaction, along with workforce efficiency. It reduces the workload considerably and identifies quality leads. No consumer likes downtimes, nonresponses, uncertainties, and more.

• Sales
• Technical Query
• Marketing
• Claims

• Billing
• Product Returns
• Cancellations And Refunds
• Call Centers

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Industries benefiting from a call routing service

Not only does a call routing service provide value to a business, but it's also a way for showing up how your brand and business care for your customers - The way they expect your brand to be. And, all you need is effective call tracking and call routing software. When you have a system in place to route calls to the right agent, you resolve customer queries quickly, thereby optimizing your brand-customer interaction and employee efficiency. In addition, a call routing service will also provide additional features such as automated messages and greetings, a self-navigation menu, auto call recording and answering, and helps your business handle large volumes of calls seamlessly.

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industries that can benefit from
using a call routing system are,

• Banks
• Lending Institutions
• Insurance Companies
• Real Estate Companies
• Telecom Companies
• Internet Providers

• Schools & Universities
• Specialized Examination Centers
• General Services
• Government Services
• Professional Couriers & Deliveries
• Airline Companies

• Travel Agencies & Ticketing Agents
• Dating & Entertainment Lines
• Luxury Brands
• Retail Chains
• Building & Construction Industries
• Hospitals & Clinics
• Pharmaceuticals

• BPO & Call Center Industries
• Telemarketers
• Surveying Companies
• Food Delivery Services
• Hotels & Resorts
• Bars & Restaurants
• Shopping Malls

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FAQ (Frequently Asked Questions)

  • A call routing system helps you smoothly run your phone operations during both offline and online business hours. Call routing is a process where customer calls are placed in queues and re-routed to specific agents that can best resolve their queries.
  • Call routing offers benefits to the brand as well as the customers. The list goes down from reduced wait times, consistent communication, faster resolution of queries, balanced employee workload, redirecting to the right employees, prioritizing calls, and overall better customer service.
  • Call routing is the ability to divert calls to specific departments and agents based on pre-set rules, which works on a virtual phone number or cloud phone systems. It is a cloud-based phone system that answers the call, provides an automated menu, and then transfers the call to the right agent for query resolution. It lets businesses reroute calls to specific agents, and departments, prioritise calls and resolve any queries faster, leading to a positive customer service experience.
  • Positive communication experiences are the key to consumer-brand interactions. Consumers who are unhappy with the brand experience may either switch to a competitor or cancel orders and services. With call routing software, ensure that there is no space for such errors or bad experiences by anticipating customer needs and automating actions wherever possible. Prioritize and route calls, and resolve queries quickly using the right agent. Provide an efficient customer experience by providing an automated menu for self-navigation and handling large call volumes with ease. That way, customers can choose to call your service, be directed to an automated menu, choose the agent or department, and be connected to resolve their queries or obtain related services, in a hassle-free manner. This ensures a lag-free, positive customer experience.
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