Replace all your traditional efforts of call handling with the most advanced and automated call management system. Monitor all your inbound and outbound calls to improve the productivity and performance of your agents as you increase the efficiency of your customer support operations.
Track calls and auto-distribute them equally without any hardware setup using a virtual phone number.
Answer calls automatically and integrate multilingual automatic greetings both offline and online.
Use multiple patterns like round-robin, assign-to-all, assign-to-sticky-agent, etc., to prioritise and distribute calls automatically.
Never miss a call. Convert every opportunity into business by improving the missed call response time.
Always be ready to answer customer calls. Route calls automatically or set self-service options out of business hours.
A glance into some of the many benefits of call management software
Streamline all your communications and increase efficiency using intelligent call management software. It helps you control all your inbound and outbound calls. Also, never lose your customers with the missed call tracking system.
Track the performance of your agents regarding call quality, missed call management, customer handling, etc. Now it is easy to understand the bounce rates, average interaction time, average call answering time, on-call resolutions, etc.
Integrate your call management software with tools like CRM to offer a better quality customer experience. Track down every call and customer requirements, and elevate the customer experience to the next level with the call management app.
Understand priority calls, leads, and urgencies with an intuitive call management system. Identify urgent calls and leads and prioritise them or add them to the priority list, and increase customer satisfaction and loyalty with the software.
Reduce your operational costs by implementing a call management app today. Handle calls easily by using features like automation, virtual numbers,IVR systems , call tracking, recording, routing, reporting, etc.
Call management app or software is a dedicated system to give your business 360-degree control over all your incoming and outgoing calls. It also helps you monitor missed calls, store data on the cloud, and create analytical reports quickly. This system has advanced features like IVR,virtual number ,call routing , etc., to reduce your operational costs, improve team productivity, and enhance customer experiences considerably.
Call management app helps you route calls automatically or during live interaction. It also allows you to track, analyse, and record calls for quality monitoring, training, and performance improvements. With the software, you can control all your calls better - inbound, outbound, and missed calls . You can track all your calls to identify leads and problem areas and generate real-time analysis reports for future action plans.
Call management software gives you ultimate freedom and control over all your inbound, outbound, and missed calls. So you must be careful in choosing one, as you need to pick the right one that offers full-service support, features, and advanced functionalities. You need cloud-based telephony to leverage all such features to make it practically useful. It should facilitate excellent customer experience and improve your overall team productivity.
Also, you will require an intelligent dashboard and agent app to control all your settings and requirements. As a business owner, you must have a clear understanding of the features required, problems to be solved, and areas to be improved by using the call management app.Multichannel communications, security, cloud-hosted services, self-service options, call routing, call transfer, and call recording are some of the most common features of call management software.
1. It is essential to understand your business niche first. If you happen to sell products or services, you need a call management app with a strong IVR feature in it. It will help you with self-service options and route your calls intelligently in case of tickets, support queries, complaints, etc.
2. If you need to manage all your business calls effectively and make outbound calls as well, you need a solution with that scalability and performance.
3. Check if you want to deploy the call management software to multiple locations. It will only be possible if the vendor provides such support. So I need something on the cloud rather than an on-premise solution.
4. Take demos, and see what works for you in terms of functionality, performance, reporting, customer assistance, value for money, etc.
5.And finally, your budget. Pick the best call management system within your budget.
If you sell products or deliver services and you receive calls regularly for queries, complaints, tickets, renewals, etc., you must use a call management system. You should use the software if you have dedicated team members to handle incoming calls or a team to make outbound calls. If you have multiple departments in your organisation, you need software to manage all your calls effectively.
• Technical Query
• Product Returns
Despite the size of your company or what kind of business you need, if you happen to sell products or deliver services, you should have call management software. Several industries benefit from a call management app in terms of improving customer experience, agent productivity, operational costs, and overall team performance. Call management system can revamp the entire organisation quickly as it will give you 360-degree control over all your calls, say it inbound, outbound, or missed calls.With advanced features like call recording, transferring, text-to-speech messages, interactive music, IVR self-service menu, etc., industries can handle their sales, marketing, customer support, and all other departments effectively.
• Lending Institutions
• Insurance Companies
• Real Estate Companies
• Telecom Companies
• Internet Providers
• Schools & Universities
• Specialized Examination Centers
• General Services
• Government Services
• Professional Couriers & Deliveries
• Airline Companies
• Travel Agencies & Ticketing Agents
• Dating & Entertainment Lines
• Luxury Brands
• Retail Chains
• Building & Construction Industries
• Hospitals & Clinics
• BPO & Call Center Industries
• Surveying Companies
• Food Delivery Services
• Hotels & Resorts
• Bars & Restaurants
• Shopping Malls