Toll-free numbers – What is a toll-free number & how to get one in India?

Ramakrishnan CL | PUBLISHED ON Sep 16, 2022

Toll-free numbers - What is a toll-free number & how to get one in India

Communication is the key to success for all businesses. Considering the number of active mobile connections in India, you don’t have to think twice about choosing the communication medium for your company. In this busy world, customers prefer to call a company rather than write an email or meet in person.

However, if your business is in a starting phase, you can manage customer calls with your local office number. But what will you do when your business grows and expands? Your front desk number might not be able to handle all your requirements so getting a toll-free number is the only solution! 

You will learn everything about the toll-free number in India, its benefits and how to get one in India in the following sections! 

What is a Toll-free Number?

What is a Toll-free Number?

Unlike any other phone number, a toll-free number allows customers to call businesses without paying any charges. Moreover, we use a toll-free number to automatically forward all incoming calls to a respective company agent. But remember that we cannot use a toll-free number to make outgoing calls. 

So you might be thinking, who bears the cost? The respective companies pay a charge whenever a customer calls a toll-free number. So there’s no surprise that companies use toll-free numbers mainly to receive calls from customers whenever they are convenient. 

How Does a Toll-free Number Work?

Even though a toll-free number looks different from a regular mobile number, the calling process is the same. All customers can call a toll-free number on mobile or landline. However, as mentioned above, a toll-free number can only receive calls.

Toll-free numbers offer helpful features like call recording, monitoring, analytics, etc. These features enable business managers to gain valuable insights, which further help them in critical decision-making. They can also measure the agents’ performance and the call’s quality. 

As you already read, the working of a toll-free number is almost similar to regular numbers. 

  1. The customer dials the toll-free number.
  2. The call forwarding service receives the call.
  3. The server routes the call to your company’s representatives.
  4. Finally, the customer can talk with the representatives.

What are the Benefits of a Toll-free Number?

The following are some of India’s top benefits of a toll-free number. 

1. Strengthens your Brand Identity

Imagine if you have a 24×7 helpline number for customers to call anytime! A toll-free number printed on your business cards will also give you an image of a high-class company! Furthermore, the customers will feel valued if you have a quick chat and solve their issues. 

This imperative service maintains your brand image and makes your company look good from the outside. Moreover, toll-free numbers themselves offer trust benefits. Most customers identify toll-free numbers as corporate contact numbers with a high value!

2. Generate More Leads

Having a toll-free number means you don’t miss any calls. As mentioned above, your agents will be waiting round the clock to receive the calls from the customers. You can also track and record all the calls to gain valuable insights to meet customer expectations. Eventually, you can manage calls better and drive lead conversions! 

3. Integration

You can integrate toll-free numbers with other telephonic features for better productivity. For example, you can pair up your toll-free numbers with IVR services, allowing your customers to hear more about your products, services or promotional ad when they make a call. 

4. Portability

Are you concerned about losing your customers while relocating your business? Don’t worry; toll-free numbers are portable, so you can keep the old number to maintain communication with your customers. 

Moreover, businesses don’t have to change the number or face any disruption while handling their customers’ calls. Another benefit is that toll-free numbers don’t require bulky hardware to set up. So your customer calls won’t be affected if you shift your business locations. 

5. Cost-effective

Toll-free numbers are affordable and very easy to set up. As mentioned above, it doesn’t require any bulky hardware or maintenance. Toll-free numbers’ subscription costs are mostly lower than those of standard telephone services. You can also choose between different subscription plans based on your business needs. 

6. Improved Customer Service

Maintaining meaningful communication between customers and the support team is key to customer satisfaction. Customers always prefer companies with which they can communicate easily without interruption. Therefore, they always expect a smooth interaction when they call the company agent. 

Toll-free numbers allow customers to contact company agents and solve their issues quickly. Thus, a toll-free number is the best solution to enhance customer satisfaction and retain loyal customers. 

7. Cloud Benefits

Unlike traditional phone numbers, toll-free numbers work on the cloud, which gives them more benefits. Optimum uptime and robust infrastructure of cloud platforms help companies deliver a more pleasing customer experience. 

Likewise, a toll-free number is never busy since it is on the cloud server. Another benefit is that a toll-free number is highly customizable, and you can pair it up with other cloud telephony features!

8. Easy to Remember

Most of us can recall McDonald’s toll-free number at any time, which is 1300-13-1300! It is because toll-free numbers are unique and very easy to remember. Such numbers usually start with prefixes like 1800, 1300, and 800, making them stand out among regular telephone numbers. So customers don’t even have to save these numbers as it is easy to memorise them.

How to Get a Toll-free Number in India?

How to Get a Toll-free Number in India?

In India, you can get a cheap toll-free number from Telephone Service providers like Vodafone-Idea, Reliance, Airtel, etc. or toll-free number providers like TringPartner. It is always better to get it from a toll-free number provider since you can also get additional features like Interactive Voice Response(IVR), separate apps for agents and businesses, etc. 

These quick steps will help you understand how to get a toll-free number in India.

  1. Find the right service provider for your business
  2. Register and choose your number from the toll-free number list
  3. Select a suitable plan
  4. Provide the forwarding number of your agents
  5. Create an account and confirm the number for instant activation

After you choose the right service provider, you have to check whether the number you seek is available. If any other company has already claimed the number, you may have to pick another one for your business along with a suitable plan. The total processing time will not take long if you choose the best toll-free number provider! 

Final Thoughts

With the evolution of the cloud, toll-free numbers have become an integral part of businesses. Not just for calling, toll-free numbers also help you gain insights about customers, measure the performance of your agents and enhance your brand identity!

So it is never too late to find a sophisticated toll-free number provider like TringPartner and book your number!