ACD or Automatic Call Distribution – Everything you need to know
Ramakrishnan CL | PUBLISHED ON Nov 16, 2022
ACD is the short form for an automatic call distribution system. It is a highly sought-after mechanism that helps businesses handle incoming calls efficiently. As a business, sooner or later, your customer service agents will have to deal with a high volume of calls daily. If you do not manage the situation properly with the […]